Terms & Conditions deei11 — Complete Platform Usage Guide

1 Introduction and Acceptance of Terms

The deei11 platform (official website: deei11.org) is an online gaming platform that operates and provides digital entertainment services to users in Malaysia. These Terms and Conditions govern your access to and use of all services, features, content, and functions available on our platform, including the website, iOS and Android mobile apps, and any related channels operated by deei11.

By accessing our website, downloading the mobile app, registering an account, making a deposit, or using any part of the deei11 platform, you expressly and implicitly agree to be bound by these Terms and Conditions, our Privacy Policy, and all other policies published from time to time. If you do not agree with any part of these terms, you are advised not to use our platform.

Deei11 reserves the right to modify, add, or amend any part of these Terms & Conditions at any time without prior notice. Any changes take effect immediately upon publication on our official website. It is your responsibility to review this document periodically to ensure you are always aware of the latest applicable terms.

2 Account Eligibility and Registration Requirements

To register and use the deei11 platform, you must meet all of the following eligibility requirements without exception:

• You must be 18 years and above at the time of registration. deei11 strictly prohibits any individual under the legal age from registering or using the platform.
• You must be an individual with the legal capacity to enter into a binding agreement.
• You are not permitted to register more than one (1) active account at any one time. Registering multiple accounts under the same individual is a serious violation of these terms.
• The personal information you provide during registration must be truthful, accurate, complete, and up to date. deei11 reserves the right to verify your identity through a KYC (Know Your Customer) at any time.
• You are not currently on any list of individuals prohibited or restricted by any relevant authority.
• You must have a valid internet connection and a compatible device to use our platform.

The deei11 account registration process involves phone number verification via OTP (One-Time Password). Each account is personal and may not be transferred, shared, or sold to any other party. You are fully responsible for all activities that occur under your account, whether with or without your knowledge.

3 Identity Verification (KYC) and Documents

As part of deei11's commitment to platform security and regulatory compliance, we conduct a strict Identity Verification (KYC) process. This may be required at registration, prior to processing your first withdrawal, or at any time deemed necessary by deei11.

Documents that may be requested include but are not limited to:

• Copy of identity card (MyKad) or valid passport
• Recent bank statement (not older than 3 months) for payment method verification purposes
• Selfie with identity document
• Proof of current residential address if required

All submitted documents will be processed and stored in accordance with Privacy Policy deei11's strict policies. Failure to submit the requested documents within the specified timeframe may result in the temporary suspension or closure of your account.

4 Deposits, Withdrawals, and Financial Transactions

Deei11 supports a variety of local Malaysian payment methods to facilitate your deposits and withdrawals. All transactions are processed in Malaysian Ringgit (MYR) and are subject to minimum and maximum limits set from time to time.

Deposit Requirements

• The minimum deposit amount is RM 30 per transaction.
• All deposits must be made using a payment method registered under the same name as the deei11 account.
• Deei11 does not accept cash deposits, money orders, or transfers from third parties.
• Successfully processed deposits are typically credited to your account within 1–5 minutes.

Withdrawal Requirements

• The minimum withdrawal amount is RM 50 per transaction.
• Standard withdrawals are processed within 15 minutes during normal operating hours.
• Platinum and Diamond VIP members enjoy express withdrawals in under 5 minutes.
• Withdrawals must be made to a verified bank account registered under the same user's name.
• Deei11 reserves the right to place a hold on withdrawal processing for security review or KYC compliance purposes.

Transactions	Minimum Limit	Processing Time	Status
Standard Deposit	RM 30	1–5 minutes	Active
Standard Withdrawal	RM 50	Up to 15 minutes	Active
VIP Express Withdrawal	RM 50	Under 5 minutes	VIP Only
KYC Review (Large Withdrawals)	RM 10,000	1–24 hours	Required

5 Bonuses, Promotions, and Wagering Requirements

Deei11 offers various bonuses and promotions to registered members from time to time. Each bonus and promotion is subject to a wagering requirement and specific terms stated alongside the relevant offer. The general terms applicable to all bonuses are as follows:

• All bonuses may only be claimed once per user, account, phone number, IP address, residential address, or payment method, unless otherwise stated.
• Deei11 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Bonuses are non-transferable, cannot be converted to cash, and may not be combined with other offers unless explicitly stated.
• Any attempt to abuse bonuses — including the use of multiple accounts, hedge betting, or coordination with other players — will result in bonus cancellation and account closure.
• Wagering requirements must be met within the bonus validity period. Expired bonuses will be forfeited automatically.

Deei11 uses an automated monitoring system to detect abnormal betting patterns. Any activity suspected of bonus abuse will be investigated, and deei11's decision is final.

6 Game Rules and User Conduct

All games available on the deei11 platform use a Random Number Generator (RNG) that has been independently audited and certified by an accredited third party. The outcome of every game is entirely random and cannot be influenced by any party.

Users are strictly prohibited from:

• Using any software, bots, automated scripts, or third-party tools to gain an unfair advantage in games.
• Exploiting any bugs, technical errors, or system vulnerabilities on the platform. Any bugs discovered must be reported immediately to our support team.
• Harassing, threatening, or bullying other users or deei11 staff through any communication channel.
• Using obscene, offensive, or inappropriate language in the live chat or any deei11 communication platform.
• Defrauding or attempting to defraud the platform in any way, including but not limited to identity fraud, payment fraud, and money laundering.

Deei11 reserves the right to void any bets or rounds involved in a technical failure caused by a system bug or network disruption beyond the platform's control. In such cases, the wagering amount will be refunded to the user's account.

7 Account Security and Password

You are solely responsible for keeping your account login credentials confidential, including your username, password, and two-factor authentication (2FA) code. deei11 recommends the following security measures:

• Use a strong, unique password containing a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) for added protection on your account.
• Do not share your login credentials with anyone, including family members and friends.
• Log out of your account after every session, especially when using a shared device.
• Contact our support team immediately if you suspect any unauthorised access to your account.

Deei11 will not be held responsible for any loss or damage arising from your failure to keep your account credentials secure. Any transaction made through your account will be deemed valid, whether carried out by you or by another party using your login credentials.

8 Responsible Gaming

Deei11 takes our users' wellbeing seriously. We believe that healthy entertainment must be accompanied by strong self-awareness and self-control. Our platform provides a range of self-control tools accessible directly from your account settings:

• Deposit Limit — Set daily, weekly, or monthly deposit limits according to your budget.
• Loss Limit — Set a maximum loss limit over a defined period.
• Session Time Limit — Set a session time limit to prevent extended play.
• Temporary Account Suspension — Temporarily suspend your account if you need a break.
• Permanent Self-Exclusion — Permanently close your account if you feel you need to stop playing altogether.

If you or someone you know may be experiencing gambling-related issues, we encourage you to seek professional help. For more information, please visit the Responsible Gaming ours.

9 Account Closure and Suspension

Deei11 reserves the right to suspend, restrict, or close any user account at any time, with or without prior notice, if:

• User has violated any part of these Terms and Conditions.
• There is evidence or suspicion of fraud, money laundering, or other illegal activity.
• User found to have registered multiple accounts.
• User failed to pass the KYC process or refused to submit the required documents.
• User does not meet the required age eligibility criteria.
• Upon request by the relevant authorities.

Users may also choose to close their own account at any time by contacting our support team. Prior to account closure, all valid and eligible account balances will be returned to the user once all security checks are completed.

10 Liability Limits and Disclaimers

Deei11 shall not be liable for any direct, indirect, incidental, special, or consequential loss arising from the use of or inability to use our platform, including but not limited to:

• Financial losses resulting from gaming activity.
• Service disruptions caused by system maintenance, technical failures, or unforeseen circumstances.
• Loss of account data or information due to third-party failures.
• Transaction processing delays caused by banks or payment providers.

The deei11 platform is provided on an "as-is" and "as-available" basis. While we do our utmost to ensure the platform operates smoothly and securely at all times, we make no guarantee that it will be entirely free from interruptions or errors.

11 Intellectual Property and Platform Content

All content on the deei11 platform, including logos, designs, graphics, text, source code, brand names, and game materials, is the exclusive property of deei11 or our licensors. This content is protected by applicable copyright, trademark, and intellectual property laws.

Users are prohibited from duplicating, copying, republishing, selling, or distributing any part of the platform's content without written permission from deei11. Using the deei11 brand name or logo for commercial purposes without authorisation is a serious violation of these terms.

12 Applicable Law and Dispute Resolution

These Terms & Conditions are governed by and interpreted in accordance with applicable laws. Any dispute arising from or related to the use of the deei11 platform shall first be resolved through good-faith negotiation between both parties.

If a dispute cannot be resolved through negotiation within 30 days, the parties agree to submit the dispute to binding arbitration. The arbitration decision is final and binding on all parties involved.

For any enquiries regarding these Terms & Conditions, please contact our team via email at [email protected] or via our 24/7 live chat available on the platform.